Frequently Asked Questions
Everything you need to know about our fresh-to-door seafood delivery service.
How do you ensure the seafood stays fresh during shipping?
We use specialized eco-friendly insulated packaging and clinical-grade gel ice packs to maintain a constant temperature of 32-38°F. Our 'Fresh-Lock' technology ensures your order arrives in peak condition, just as if it came straight from the dock.
What is your shipping area and delivery timeline?
We offer nationwide overnight shipping to ensure maximum freshness. Orders placed before 12:00 PM EST Monday through Thursday are typically delivered the next business day. You will receive a tracking number as soon as your seafood is dispatched.
Where is your seafood sourced from?
We partner exclusively with sustainable fisheries and local boat captains who follow MSC-certified practices. Each product page lists the specific origin of the catch, ensuring 100% transparency from ocean to table.
What is your policy if I am not satisfied with the quality?
Your satisfaction is our priority. If your order arrives damaged or does not meet our freshness standards, please take a photo and contact our support team within 12 hours of delivery for a full refund or immediate replacement.
Can I freeze the seafood upon arrival?
Yes, while our seafood is delivered fresh and never previously frozen, you can freeze it immediately upon arrival. For the best quality, we recommend consuming frozen items within 3 months.
How should I store my seafood once it arrives?
Immediately remove the seafood from the shipping box and place it in the coldest part of your refrigerator. We recommend keeping it in the original vacuum-sealed packaging and consuming it within 48 hours for the best culinary experience.