Returns & Refund Policy

At Fresh Seafood, we take pride in the quality of our catch. Due to the perishable nature of our products, we offer immediate replacements or refunds for items that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Quality Inspection

  Upon delivery, please inspect your seafood immediately to ensure it has arrived at the correct temperature and in excellent condition.

• 2.
  Contact Support

  If there is an issue, contact our team within 4 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Resolution Review

  Our quality control experts will review your claim within 24 hours to determine if a replacement or a full refund is appropriate.

• 4.
  Refund Processing

  Once approved, refunds are processed immediately to your original payment method, and you do not need to ship the perishable items back to us.